Cancellation & Refund Policy

Please review our refund and cancellation terms carefully before making any booking.

1. Flight Cancellation Procedures: Cancellation requests must be submitted online via onerooftravel.com or sent via email to [email protected] referencing your PNR and Booking ID. Refunds are governed strictly by individual airline fare rules (refundable vs. non-refundable tickets) less statutory airline penalties and OneRoofTravel's standard handling fee. Instant flash-sale or promotional promo fares are strictly non-refundable.

2. Holiday Packages & Lodging: Cancellations submitted 15 or more days before departure qualify for partial refunds subject to individual hotel retention policies. Cancellations submitted within 7 days of scheduled departure or traveler no-shows are strictly non-refundable.

3. Car Rentals: Cancellations confirmed at least 6 hours before scheduled pickup time are eligible for a full refund minus nominal banking gateway charges. Dispatched vehicles cannot be refunded.

4. Processing Timelines: Once approved by partner airlines or suppliers, refund amounts are returned directly to the original payment channel (credit/debit card, net banking, or UPI) within 5 to 7 business banking days.

Easy Cancellation

We aim to make the cancellation process as simple and transparent as possible for travelers.

Refund Guidelines

Refund eligibility and timelines depend on the booking type, supplier, and service conditions.

Support Assistance

Our support team is available to guide you through cancellations, changes, and refund concerns.

Need Help With Cancellation or Refund?

If you have any questions about booking changes, cancellations, or refund requests, our team is here to help.